Milwaukee Restaurant - Screaming Chaos

"Screaming Tuna" is a brand new restaurant located next to the river in Milwaukee's historic third ward.  We were invited to a friend's graduation party and were thrilled to try a new sushi restaurant.  The designer did an amazing job of decorating and matching the decor to the food style.  The menu options were outstanding; there were enough options without being too overwhelming.

We were seated in the private party room near the back of the restaurant.  Our party of 22 ordered drinks and waited for the servers to return to take our entree orders.  It became obvious within the first 5 minutes of being seated that there might be some communication problems within the restaurant. 

To put it simply, my husband and I waited 30 minutes for our Edamame appetizer that should have only taken 5 minutes.  I will, however, say that the edamame was steamed perfectly and salted accurately.  There were a few cold pieces near the edge of the dish though.

The rest of our table was served sporadically - no one was ever eating their appetizer or entree at the same time.  This should signal that the servers were either not familiar with serving a large party or they didn't know how to organize the orders. 

We received our 4 sushi rolls after about an hour or so.  We ordered the Champion, Spicy Tuna, Philly and California Roll.  The food was absolutely delicious.  Without a doubt.. some of the best sushi that I've eaten in Milwaukee.  It was fresh and perfectly wrapped. 

In my opinion, that kind of service is completely unacceptable in the restaurant business.  We did talk to the manager and they did compensate for the extra time that we had spent waiting for our food.  She promised to make improvements where necessary.  It was obvious that they were genuinely sorry for the service we had received.

"Screaming Tuna" is a very classy sushi restaurant and I would gladly visit again.  I hope to see that some improvements were made to the service.  Despite the situation we all managed to have a great time and enjoy the food and drinks. 

If you are interested in checking out this new restaurant, I would recommend giving them a few weeks and allow time to make improvements.  The restaurant business is highly competitive... I hope that this place can turn it around.

I apologize if this review seems harsh at all.  I do not enjoy giving bad reviews.  It's hard to give a good review knowing that I've received better service down the street.  I guess if all fails, at least gather with an entertaining group of people and try to make light of the situation.  :)

Personal note: 

Congratulations to my friend, Amy, on her college graduation! We are so proud of you and all your hard work.

 

Copyright 2011 Hint of Thyme. All rights reserved.